Healthcode’s Podcast

Healthcode’s Podcast


health code are a leading provider of IT services for the private healthcare sector focusing on industry solutions
health codes expertise and industry knowledge helps independent specialists
private hospitals and insurers improve their operational efficiencies their
solutions include the clearing of medical invoices electronic billing
practice management systems insurance member database hosting data security
solutions and clinical coding management solutions their mission is to remain recognized as
the experts in online solutions they believe all key stakeholders in the
industry will benefit by developing and enhancing common standards to connect
organizations enabling collaborative programs where business clinical and
commercial information can be securely exchanged healthcode is an information technology company
basically but it focuses solely and exclusively on the independent
healthcare sector and we also focus on industry based solutions so the services
that we provide are designed to allow all the private hospital groups private health care clinicians and the private medical thunders of the insurers to work
together seamlessly and efficiently you can think of health code in the
independent sector is equivalent to Visa or MasterCard effectively clearing organization that
the invoices come to us processed by us are validated by us and then if they passed the validation process they are passed insurance payment if they don’t pass the validation process that passed back to the hospitals or the submitting
provider to to fix them and resubmit them that makes the whole process of
health much more efficient Information security is
really the heart what we do. We understand the protection of of patient
identifiable data is critical to our customers and under increasing pressure
to ensure that the correct controls are in place now systems online we use the
same level encryption is internet banking websites we have worked very
hard to get accredited ISO standard 270001 and we have maintained it up until date we work closely with our customers so
that we can understand the business challenges and deliver solutions that
really meet their needs our customers expect us to process highly sensitive
data on their behalf so we constantly strive to justify their trust I make needs
analysis calls to people who use our products to define exactly what they’re looking to achieve by using our
products into put them on the right product and exactly what they need to
use us for I like to build relationships with our customers and to see the
project through to a successful end main concerns from our customer’s
perspective is our ability and commitment to keeping their information
private confidential they give us their most precious information is information
that patients conditions they had what treatments they’ve had the cost of the
services that associated with treating those patients so we have to keep them
absolutely confident We go through a needs analysis with the customer looking at what they require, looking which system fits them better and what solution is best for them and then if they have any addtional requirements we work with them to
develop them and then they sign them off to release them into systems are also
responsible for the sign of any releases i am also responsible for the release of any of our systems into production all of our systems are
tested in four different environments before released our customers which also
includes a period of UAT testing with the customers as well so they could look
at the the developments and sign them off before they are released What we do is very tehcnical in the area of the coding behind
invoicing and billing the method of the deliverying that, so IT systems, computers, internet
browsers so on so it’s important that our teams are you would see speak to a
customer in friendly approachable manor and keep it as jargon free as possible so that they can relate
to our customers explain our products and services can be
quite complex so by doing this means that they get the most out of our
systems We provide first line technical support for customers who use Healthcode based
mainly on the telephone or by e-mail and and there is 6 of us on the desk as well so
there’s lots of queries that come in with regards to Healthcode and the system and how people
use it when a user is using the system and something has gone wrong or they can’t understand why their bill can’t go through or why they can’t sign in or any type of issue that you
may have we are their first line support So it’s very important that we are there at the first point of contact so that they contact us and we can have a look, talk them
through some steps, internet settings, whatever it might be just to see how we
can be that cushion of support

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