[eBook] The Definitive Guide to a Successful Voice of the Customer Program

[eBook] The Definitive Guide to a Successful Voice of the Customer Program


Are you dooming your Voice of the Customer program from the start? Make sure your VoC program is set up for success. In this latest eBook from iperceptions we run through everything you need to know to design and manage a VoC program that delivers results. It takes you through the methodologies to collect feedback on all your channels from the website, to a mobile app, to in-store. It looks at the VoC metrics you need to measure and then finally, how to analyze your VoC data and share your findings. It’s based on what we’ve learned from launching thousands of VoC programs for some of the world’s biggest brands. Download your copy today!

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