Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity

Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity


Translator: Rhonda Jacobs
Reviewer: Denise RQ Nice people! Thank you so much! That’s me, obviously. Well, hey everybody. My name’s Geri Puleo,
and I’m going to be your next speaker. And what we’re going to be
talking about today is burnout and Post Traumatic
Stress Disorder. Doesn’t that sound like fun? (Laughter) So, let me ask you a question: how many of you in here
have ever been burned out? OK, how many of you
didn’t raise your hand but said, “I don’t want anybody
to know that I was burned out, because I’m sitting right beside
my supervisor or boss?” (Laughter) Well, burnout is rampant
in the modern workplace. I think we all admit that. There’s a lot of things
that cause burnout. And about 14 years ago,
I was like six at the time, about 14 years ago, I started on a quest. And what I was trying to discover
was the answer to three questions. Number one: what causes burnout? Now you think that’s pretty easy, right?
Everybody knows what causes burnout. You know, it’s work overload.
It’s a lousy boss. You don’t know what you want, etc., etc. But I wasn’t sure about that. Secondly: what maintains burnout? Now, for all of you
who have been burned out, how long do you feel
like you were burned out? A day? You’re looking at me like,
“Yeah, a day, that’s right.” (Laughter) A month? A year? Burnout lasts a very long time. So what I was trying to figure out is:
okay, burnout gets caused, but why do we keep staying burned out? It doesn’t make sense,
because all of you who’ve burned out, did you like that feeling? Yeah, you’re looking at me like,
“She’s really nuts now,” right? But you didn’t like the feeling
but why did you continue to be burned out? What was going on? So then I started asking: well, how can we avoid burnout
or if you’re already burned out, how do you overcome it
and come out on the other side? Well, what that led up to
is something that I call “B-DOC”. B-DOC is a Burnout During
Organizational Change Model, and B-DOC is just a lot faster to say than Burnout During
Organizational Change Model. This model was developed when I was doing
my dissertation for my PhD, and I interviewed, very sensibly,
people who had burned out to find out what was really going on. How did they burn out? Why did they burn out? How did they come out from it?
What was going on? And if you look at this, what I noticed – and I was focusing
during organizational change – is all the people who burned out
were the star employees. They were the ones that give me 110%. These were the ones who said,
“I can do it. Give me more! Give me more!” But the problem is things happen, and they started getting frustrated. Maybe they didn’t have the resources. Maybe they had a boss who took
credit for all of their hard work. What do you think happened
after they got frustrated? They got angry. I had one participant,
a very intelligent man who said, “Well, I was a sales manager,
and my best sales rep and I got into it. When we came back out in the bull pen,
everybody was gone, and the pictures were skewed
on all the walls.” He left the industry totally because the anger
he could no longer control. After the anger, there’s some
self-preservation that starts coming in. And these employees
started becoming apathetic. This is when the boss says to you, “Hey, we need you
to do another project.” And they go, “Eh, huh. Sure…”
They don’t care anymore. After the apathy, then they went
into full-blown burnout. Now, I will tell you, burnout,
if you can sleep it off in one weekend, you ain’t burned out. Because burnout just keeps on
going and going and going. There’s physical problems with burnout.
There’s emotional problems. Have you ever been in a relationship
with someone who’s been burned out? They’re nasty! Very nasty. And in that burnout, it’s literally, it’s like the vacant shell
of a burned out building. How many of you remember 9-11? How many of you remember that image
of the World Trade Center where there is just one wall up
and everything else was dead around? That’s what burnout is. These people feel like life is over. It’s a bad situation to be in. And usually, when you hit it
all the way down there in the burnout, then something comes up
and you say, “I gotta get out.” So what do you do? First off – withdrawal, removal, either physically or psychologically, the presenteeism in the workplace. They’re there,
but they’re not really there. Or almost every one of my participants,
left not only the employer, they left the whole industry. They couldn’t take it anymore;
they wanted out. But that’s not the recovery. They then had to have
self knowledge and acceptance. They had to understand what was going on. They had to accept it. And then, finally, there’s a revised
psychological contract with the employee. Now, some of you,
when you looked at this chart said, “Boy, that is one
of the worst inverted bell curves I’ve ever seen in my entire life,” because it’s not even. But it’s that way for a reason. The descent into burnout is really fast, but the recovery is very slow. So when you look at this,
into this descent, the hope leads to frustration,
leads to anger, leads to apathy, then finally, you’re in burnout. For my change targets,
for all of those people who where change
was being done to them. It doesn’t matter what your title was, but if you were told to do something
you had no control in it? Six months! Six months you were fried. For the change leaders,
about one to two years. And I think the reason for that
is because as a change leader, you have a little more control over it. But think about it, if all your subordinates
you are trying to change are burned out, what does that do to your workload? Makes it even worse, right? And so it takes a little bit longer. Now what causes that descent? Well, I found ten organizational factors. One of the biggest problems with burnout and the thing that gets me
really ticked off is most people say, “It’s your fault. You just have a maladaptive
response to stress.” Well, you’re not. Some of the literature was saying that there can be
organizations that are toxic. And this order was based on the frequency with which my participants identified it. Work overload is number 7. Most people think it’s a lot of work.
That’s what makes you burned out. It isn’t. Because you all know,
if you’re doing something that you love, like some of the other speakers said,
you can put a lot of time into that. You don’t care. Even Abraham Maslow found that
in his hierarchy of needs. First thing was poor leadership. And then a lack of organizational caring. Burned out workers
feel like cogs in a wheel. You’re not human anymore. You’re a robot, and nobody cares. But as I said, while the demise
into burnout can be quick, the recovery is painfully slow. And as I mentioned, the recovery
takes about two years. Two years to get out of this – until you feel whole once again. Now, here’s an issue: I wanted to know why it was so difficult
to recover from burnout. You feel lousy. You’re not happy with your performance. Nobody around you likes you anymore. Why can’t you just get out of it? Well, it’s three things. It’s what I call The Burnout Triumvirate. First off, there are certain
personality types that are more prone to burnout. How many of you are over-achievers? I like the hands going, “I don’t want
anybody to see it, but I really am.” (Laughter) Or any Type A personalities in here? One hand went,
“Yeah, I’m going to admit it.” Personality – those star employees are the ones that tend
to burn out the fastest. But then, you also have
physical symptoms. Now, this is what I found
very upsetting about burnout. It’s not just fatigue,
it’s a sheer exhaustion. There’s irritability. There’s an inability to concentrate. When you’re burned out,
it takes you longer to get things done. Things that you could get done, you know when you’re cramming for exams,
if you can cram it in one day? Yeah, when you’re burned out,
you can do the same cramming, and you’re not going to get
the material done. The other problem is the disease. There’s been a lot of research done in terms of the effect
of stress on the body. And the problem with burnout is that the diseases
become chronic, ongoing, have you ever had that cold
that you could never get rid of? Or there could be
chronic sleep disturbances – waking up every two hours; difficulty falling asleep
or just falling asleep at a meeting. The other problem is
it can be an acute disease. What I found really disturbing
in my participants, is over 10% of them, once they left the organization
to try to do away with the burnout, 10% of them developed cancer. This is serious. Burnout is a lot more than just
“I’m tired,” or “I can’t concentrate.” It really affects you physically. And then you’ve got
the organizational factors. Most organizations say, “We expect you-” Don’t you love the mandatory overtime,
if you’re hourly? Mandatory overtime. How many of you are salaried employees
and work just 40 hours a week? Yeah, it’s amazing,
not one hand went up for that. Most people are working
60, 70 hours a week. And even when you’re on vacation,
you’re still thinking about work. I had a friend of mine
who went on an African safari. Now, how much farther away
can you get, right? And he was chasing this one leopard. Yes, he got the leopard.
It was really disgusting. It was up on the mantle
and all that kind of stuff. But he got the leopard. It took him two and a half weeks
of being on safari before he realized, “Oh, I’m on safari
and trying to get a leopard.” He was that fried with it. So when you look at the problem
with the organization they create these situations
that create toxic environments. Now, the other thing you have to remember is something that I have here
called “residual burnout.” Residual burnout is something new. And what it says is
you decide to leave the job. You’re starting to have a better
understanding of what’s been going on. And then something happens and bam! you go
right back into frustration, anger, apathy, or full-blown burnout. I think this is one of the reasons
why so many employees are no longer engaged or committed, because they’ve been
burned out so many times, and if you look at the B-DOC Model
that revised psychological contract is not at the same level of hope
and enthusiasm it was prior to the burnout. So if you look at employees
who have burned out, it is a long term effect. So, as I said, recovery takes two years, and that’s conservative. One of the people that I interviewed
was executive director of a non-profit. Had to stop in the middle
of the interview, went to the restroom,
came out, and shaking uncontrollably with tears. She said, “On my god, oh my god. I’m shaking. It still hits me like this.” Her burnout was 20 months before. And I started looking at this,
and I thought, this is like
Post Traumatic Stress Disorder. Now, you’ve got to realize,
when I was doing this research, people looked at me like, “Oh yeah, burnout’s like Post Traumatic
Stress Disorder, yeah, Geri, right.” So I started doing some research. And the similarities between burnout
and Post Traumatic Stress, PTSD, are shocking. In fact, I’m a firm believer
that burnout is a form of PTSD. In the last column is all characteristics
of Post Traumatic Stress: exposure to a traumatic event
or an extreme stressor. People who get burned out
normally get burned out because they keep on going
and going and going, and there’s no reprieve. Their health starts going bad, their personal relationships
start going bad, their boss doesn’t like them,
they were overlooked for a promotion, it just keeps building
and building and building. burnout – check. Responding with fear,
hopelessness, or horror. When people are in the throes of burnout, they have no feelings any more. They’re like robots. They’re afraid to feel. They feel absolutely hopeless. The hope is diminished. Like burnout – check. Sleep disturbances and nightmares. As I said, with burnout,
that’s one of the big issues, they’re constantly waking up, they can’t go through
a full night’s sleep – check. Another PTSD: depression and withdrawal. Depression, according to Freudenberger who looked at burnout in terms
of a sequence of 12 to 13 steps, depression is the immediate precursor
to a full-blown burnout. So is the depression and withdrawal
of PTSD the same thing as burnout? Check. Frequent mood changes. Generalized irritability. Typical of burnout? Check. And avoid activities that promote
recall of the traumatic event. One of the things that I found
with my participants is they all said,
“I gotta get out of the industry.” “I have to leave this employer.” “I can’t stay here.” “I can’t survive.” And then when they get
into a new work environment, what happens? Anything that happens that’s similar
to what they went through before, bam! Residual burnout,
they re-live the experience all over. So the similarity between burnout
and PTSD are eerily similar. So, here’s my question: what if burnout is a form of PTSD? What if it is? How many of you have heard
of the Americans with Disabilities Act? Are you aware of the amendments
to the Americans with Disabilities Act? Let me tell you a little bit
about ADA and ADAAA. Under the ADA, employees who experience
Post Traumatic Stress Disorder had a very difficult time in court because what was happening
is they were getting disciplined for the outbursts that they would have. They would have a flashback
in the workplace. They would act out. That didn’t abide with
the employee’s way of doing things, and they were disciplined. The problem under ADA is that
that employee could not prove that PTSD was a disability. And, they were not separating
the disability from the symptoms. I mean if you have PTSD, there are going
to be certain behavioral symptoms, right? And they were trying to separate them. Any mitigating factors, for example,
if you were seeking therapy, you were talking to a psychologist, guess what? You don’t have an ADA claim. Well then the ADAAA came out. And they stated that PTSD is de facto a physical, not a psychological,
physical disability. And what does that mean? Something called
“reasonable accommodations”. Now with a reasonable accommodation
for someone who has PTSD, there are no mitigating factors so it no longer matters under ADAAA
if you are taking treatment, if you are dealing with a therapist, or even if you’re not
displaying the symptoms of it, you still have to have
a reasonable accommodation. And here’s a couple: additional time to get something done; understanding if you’re late for work
because you didn’t sleep the night before; trying to make sure that the employee
is not exposed to situations that’ll trigger those flashbacks. There are all reasonable accommodations. So again, I ask, what if burnout
is a form of PTSD? In other words,
how would the workplace change if burned out workers had to be
reasonably accommodated under ADAAA? What would happen? Well, several things. There’d be a fundamental shift
in company policies and practices. In other words, how many of you have
actually taken your vacation? Oh, I love the looks
on your faces, “No, not really.” Or did you take a vacation
and you kept calling in? Here’s the thing: if these reasonable accommodations
for burned out employees had to be put into the workplace,
vacation, downtime, paid time off or even unpaid time off
would have to be admitted. You’d have to do it. Also, there’d be a shift because there’d be recognition
and appreciation of your efforts. How many of you wish you had that? And then finally, what does that lead to? Creativity, innovation, and better ideas
and products for the organization. So what all this triggers down to is if employees have to
do reasonable accommodation, then their performance, the productivity,
and the satisfaction of the workforce as a whole is going to shift. It’s going to get better. So, here’s some of my final thoughts. I think burnout
is the canary in the coal mine. And what does that mean? Canary birds were taken
into the early mines in cages in order to detect the presence
of the odorless and lethal gas, carbon monoxide. So if you have employees
who are burned out, and that’s the majority of your workforce,
think of them as the canaries. They’re succumbing
before the company does, because they’re going to miss deadlines; they’re going to miss opportunities
and threats to your company; the employees won’t have
any new ideas and no new products; there’s going to be poor customer service; there’s going to be bad decisions made; and finally, your company is going to be
subjected to lawsuits and litigation. So in closing, the Americans
with Disabilities Act Amendment have changed everything. Burnout and PTSD
are frighteningly similar. And if burnout can be
defined as a form of PTSD, then companies are going
to have to reasonably accommodate. So my question for all of you
as current employer or future employers: are you going to be proactive by putting more humanity
back in the workplace and reasonably accommodating
your employees so they don’t burn out? Or are you going to sit around
and be reactive and wait for an ADAAA lawsuit? All I ask for all of you,
including new graduates, when you get into the workplace and you get into
those leadership and management positions, remember the humanity of your workforce. So I want you to keep
the human in human resources. What is yours? And if you’re wondering
how I avoid burnout, I got a dog. (Laughter) That’s my Duke. And, that’s it. Thank you. (Applause)

100 thoughts on “Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity

  1. so many nurses in Arizona have gone through this being wrongfully convicted by a AZ BOard of nursing and a presecutor able to run wild Elizabeth A Campbell, Jo "JOEY " Ridenour, and they rest of the board Some have committed suicide over the loss of identity the lack of any due process and rigged system. AZBOARDOFNURSINGCORRUPTIONWATCHDOGS

  2. Daycare providers = low wages, difficult parents, lack of respect, difficult children, long hours, high expectations from parents and self. All leads to terrible burnout. It all came to a head for me when I took care of a child with undiagnosed ASD and a mother in denial. I thought I was going crazy and I went through this for over a year. Its been over a year now and it is ongoing with other parents. I have an ECE degree but I get zero respect from parents. I make less than nothing to care for these kids for 10 hours a day and then I take care of my own child when they leave. It is horrible.

  3. A lot of the industry’s this occurs in the employees are told they are replaceable and don’t have much choice in the matter!!!

  4. We are commanded by G-d's Sabbath to get a weekly rest from everything work in life and on the job. We still may get burned out but to a lesser degree. The flip side to observing the Sabbath, in my field, is that I don't get hired in the first place anymore! Christians no longer go to church so it is no big deal that I offer to work Sunday through Friday. It still is not good enough for the employers. G-d has saved me from these unreasonable employers!

  5. It’s midnight and I’m sitting here on my 7th beer and just poured a glass of crown royal. I had a bad day at work and I love my job. 18 years on the job and today was the worst day.

  6. great speech, but the topic and some of the comments label burnout and PTSD as if they are computer programs that got installed on an operating system. the brain is what it is. if it is stressed to the point of displaying symptoms of PTSD or burnout, then that is what should be treated. in other words why should someone who displays these horrific symptoms as a result of being over-worked be stigmatised or be considered less or more worthy of care than someone else who suffers as a result of something more generally accepted as 'noble' or socially understandable (like War, or a car crash). this is what we should drum home, rather than worrying about how similar the diagnoses are. in a scenario whereby someone considers themselves as having burnout and PTSD, it becomes almost like some sort of double-whammy software virus that they have to clean up, rather than concentrating on making their overall psychological situation better.

  7. I can't believe anyone questions whether burnout is not a form of PTSD. I burned out about 3 times in 6 years, and have now got symptoms of PTSD. There is no question in my mind it is a form of it. The recovery has taken 3 years, and almost ended my life with depression. I was a very employable software engineer, with a good degree, who is now unemployed, and can't face working in an office, who has the sigma of 3 years of unemployment. I have no idea what to do with my life now.
    I recognise everything on the list, especially poor management, sabotage and not caring, it was a toxic workplace where everyone that could leave did, that was ruled by a few bullies who even bullied the managers.

  8. Im flat out anti social,not only in life but i dont do social media or have a youtube channel,i also retired a few years ago,retired young due to some congential genetic issues involving seizures and servere chronic pain

  9. I have ptsd, had burn-out and as an a-type was willing to chase achievements that would have took me into an early death. I am now unemployed, relaxed, happy and always playing with my kid…bliss for now. You only live this life once..

  10. I suffered severe workplace injury: Everything possible was deliberately used by Workers Compensation employees to DENY – "Timely Medical Investigation – Timely Medical Treatment" – My physicians requests for medical investigation of workplace injury's from workers comp "Deliberately Denied" 2 X-rays taken 1 week and 2 weeks after workplace injury identify and ? possible spinal injuries; – SASKATCHEWAN WCB Non-medical claims adjuster; aka; case manager, "Sylvia Tarasoff Scharback" deliberately "LIED" – DENIED – "FALSIFIED" – my injury claim file, and Violated, Canadian Criminal Code, yet "NOTHING" is being done;

  11. My life in a nutshell. Childhood ptsd + burnout. I'm fried. I can't see beyond it. Everything feels so overwhelming. I can't even post about it without feeling like it's my fault. I've been a people leader for a few years but fell apart and now I attend counselling, exercise, classes… This to keep my mind quiet. They only partially help. Feeling vindicated about this video!

  12. I have both burn out and PTSD from working in the Veterinary Field. Once I burned out, I was done, I had to check out from working in Veterinary medicine. Worst feeling ever. What changed in the vet field was when I worked at an animal shelter and spent 8 hours in the euthanasia room euthanizing dangerous animals that were unable to be rehabilitated. All I saw was the terror and emotions in there eyes and I just couldn’t keep doing it. It wasn’t why I became a Registered Veterinary Technician in the first place. I want to eventually go back into the Veterinary field, but I think it will take many many years before I can. Thank you for this video. ❤️

  13. On one hand I'm thankful for my job, on the other hand I feel like I'm in prison. After 10 years I developed MDD (depression) and anxiety on this job. I finally came off the meds, but now the symptoms are creeping back. I need a change and want out of this industry. I don't get paid enough for the stress and responsibilities I deal with daily.

  14. YEARS without real support even though I tried to break it down for 3 different doctors it just made me look crazy and feel even worse… I literally lost everything and here I stand firm with my mess of a mind not worth anything except hopefully a useful example for others to use for saving their selves some how!!! I started trying to figure out how to be more self aware because I know my mom and grandma struggled with the same issues and I have to figure out a better way to actually face it not mask it for my daughters who I started noticing at a young age began doing certain things like me. I write to them as a way to cope so I have tried to use that as a way to share what we feel or how things are going to better explain our fits when looking back on changes or as reference points for making me feel less crazy at crazy times. I never imagined the struggle to be so extensive and I can not get past how little help we got but the back lash and misunderstanding assumptions were entirely more than I could handle at the time of my crises. I am so thankful for God and my mother for not giving up on me because when your so determined to finish something that means so much only to fail miserably and end up exactly where you set out to avoid only means one thing and it is not that I am crazy I tried that but no it means Gods plan gave me the hands on experience with the actual areas needed to help people and I can not find enough strength to voice my story just yet but slow steps are better than none you can not start a movement standing still… I apologize for my grammar I have friends that are so picky and it makes me very self aware of my problem but that also adds to the anxiety over not being able to spell since or sense but I wouldn't be able to properly place them so I guess I should have no issues oh how a girl can dream. I started avoiding things at a young age when I was what seemed like the only kids in every class that did not get it and when reaching out for help was misunderstood from teachers thinking I was acting out cause the questions I asked I should have known or the looks from even my closest friends said more than I was willing to feel this was why I pushed so hard to make a difference in my girls lives I wanted them to be comfortable with who they are no matter the looks they get or whatever just as long as they know they tried to learn without the feeling of guilt or being ashamed because God made them perfectly how they should be for his purpose …. I have watched so many families fall through the cracks if they do not fit in a mold it hurts not being able to be as strong as I once was or as I know I could be but me posting this hopefully helps me find direction at this point I don't care if its right or wrong I just have to find a way to not be stuck anymore.

  15. My #1 would have to be co-employees. When others only do their kobs halfway and I'm constantly goimg behind them to finish what they started. It drives me crazy! I have a generally good boss and the owner of the company is outstanding! Best guy I've ever worked for.

  16. People continue because they dont want to loose their jobs, have mortgages….They put work on top of everything….but then you dont get recognition….appreciation….basically you work hard and only get negative comments on what you do….so the top 10 reasons I can relate to especially the ones she describes….also the self blaming very very familiar….and then at the end of the day….you loose your job….while it is a big blow….leaving a toxic environment isnt a bad thing….at allll….

  17. capitalism is the biggest cause of burnout but until we accept that, we just won't move on as a species. capitalism keeps us at the very bottom of Maslov's Hierarchy… forever.

  18. I burned out after a twelve years in the workforce and it's been eight years since then and I am still unable to work. People ARE cogs in capitalism and if you don't get with the program you can be replaced.

  19. This is so good! This has validated my feelings, I have reached burnout too many times. I''m only 28, but its good to know how to recognize once you have reached burnout. Balance is the key to everything.

  20. I am 50 and repeated it over 5 times in my life. I recently noticed calcium regulation is not good in my body. I recommend Vitamin K1, K2 and D3 with some multiminerals

  21. I feel like, a bit, this material at some point makes the people who are bad treated to look like they are mental problem and need to be specially treated. But how is the bad boss and bad colleague/people going to be ''treated'' because those have a burnout as well. I wish there was a video to talk about those people's problem and lack of human behavior, to see the bulling peoples put in statistics and researches like this? And to even exist a psychologist for them. Don't that sounds nice and Fair! I like something in the last sentence of the presenter ''let's be human''.

  22. I got burned out due to abuse in toxic primary school. In the last two years I was targeted by two vicious psychological abusers and I ended up completely burned out. My grades went down from 4.3/6 in 5th class to 2.0/6 in 8th class and never fully recovered.
    Then I went to a toxic high school – I went to a normal school only after a year in the toxic high school. I've spent 6 years in high school.

    Instead of helping me to recover, the society wants me dead for it. I can't fully express how much I hate non-disabled people for what they are doing to me.

  23. this women has told the story of my life! its nice to see that somebody out there sees wat kind of long lasting effects burnout has on a person

  24. this is a brilliant talk on the reality of burn out and ptsd, she is 100 percent bang right. Dr Geri Puleo thanks you so much for explaining and sharing this condition ! I suffered this very thing very badly and it dose debilitate you. its taken me years to recover and I still suffer now.

  25. Absolutely one of the best TED presentations I have watched. Great content, well presented and engagingly delivered. Thank you Dr Puleo for so accurately describing my working career and helping me how to both understand and change it.

  26. I'm glad to see someone actually addressing the issue of "burn out". All I can add, agree with divert psychological… dont think you really recovery to 100%. Type of reverse of being totally competent to not being able to hold a tea spoon. Depletion of energy… and having to really motivate for simple task. Coping with the burn out is working with employers expectation. Sometimes irrelevant because it's an industry. But what is the best resource… taking emotion out of it and using other resource like empathy, practicalities ect. Don't take my heart and soul😆 it works better and I still meet with demand.

  27. God you so tricking nailed so on the spot ! Doesn't help me any i suffer from both and want to work but know if I try it just inten syfies

  28. What kind of human being would call a person who went on safari,hunted and killed a leopard and stuck it on their mantelpiece your "friend"? I stopped listening at that point

  29. AOL, back before they closed the doors in 2007, actually had a system in place to help employees in their call centers recover from burnout. It was the best company I've ever worked for. If you weren't making sales and your numbers dropped they had what was called "tier six." You would receive one or two calls during the entire day. You would sit at your cubicle and be ready to work, and you could browse online, play games, read, or do whatever for the seven or so hours that you wouldn't be getting calls. They always said they couldn't tell what calls were sales but they were at least able to identify some because every single one of your calls would end up being a sale. Two calls, two sales and your stats improve. Over time you work your way out of tier 6 or tier 4 and back into the main tier.

    I was four months pregnant when I started, had excellent insurance, maternity leave, everyone made $50k in the first year, and if someone on our team was burned out, they were taken care of instead of being thrown out to go through this ridiculous cycle, over and over. I miss you AOL management. Where can I find a company that is smart enough to take care of ALL of its infrastructure, especially the humans?

  30. The stigma on burn outs is still high. Many people suffer from the illness but its not recognized as a serious illness. Makes it harder to recover and get the right treatement. Rather break two legs than getting a burn out.

  31. Thank you for the latest updates on this topic. I have PSTD & burnout, from trying to force myself to push through & keep up.. finally I cannot do that anymore. I have scaled down my work & activities significantly & learning to go slower & be kind with myself. I hope live long enough to make the turnaround & recovery so I can enjoy my life for a change ..

  32. This has helped me so much. I have PTSD and have worked so hard for so long. I've been so burned out for a long time. I'm dead on the inside and so hopeless. I'm so shut down and isolate myself. Thank you for this validation and understanding.

  33. I also experienced this ag the age of 27, I was an overachiever and at 31 I am still not ok. I had fell into serious illness and also fear to come back to such a toxic environment. I agree 100 percent with the presenter, it is a form of PTSD

  34. I burnt out after taking comprehensive exams during my PhD. I hurt so much. I screamed so loud in my dreams. My girlfriend used to freak out for my screams.

  35. I described my illness as a slow burnout. This went on for about eight years. I did not ask for more work as she says. I was abused by my employer and it’s clients mainly by women. I have been diagnosed with PTSD and MDD.

  36. sales burnout . i was passive aggressive , bad sleep habits and on the verge of major depression for months on end and yes emotionless

  37. She forgot to mention co-dependents and people pleasers in that list. These are people who internally feel like it's wrong to say no to others.

  38. I’m suffering from chronic parental burnout…. no one checks on the single moms with no support on the brink of meltdown. 😞

  39. I recommend burnout for everyone. Yes. There are some very bad parts of it. But the positive results… can't be reached in any other way, I believe. Just amazing life fundamental aspects changes. Just amazing. Tuff way. But amazing really great way!

  40. "here is a bureaucratic, inhuman way to solve the problem of burnout, which results from bureaucratic, inhuman workplaces"

  41. Upper Management creating chaos conflict and playing unfair, games combined with hostile, insecure, unethical colleagues….burnout is imminent. Address this if you can….something external ..cannot be addressed

  42. I've been single-handedly caring for a chronically ill spouse for about 6 years now. I believe I'm burned out or have compassion fatigue. I feel so alone since all of my family and friends live thousands of miles away.

  43. People don't get over burn out, because we're slaves to the government to make ends meet. It took me 6 years to come out of burnout and miracles from God to not end up on the street. PTSD and burnouts go hand in hand. I had to stop working completely and lay in bed for years.

  44. 13 months ago I was terminated from my toxic workplace. I was descending into burnout, but at the time I didn't know it. I have forgiven all involved in that decision. Maybe it stopped me from a full burnout.

  45. IDK about the audience here, but I bet industry got 'proactive' and went to work to keep it out of the DSM. May easily be why Complex-PTSD didnt make the last revision. Too similar and arguably the header it would fall under.

  46. So if PTSD is similar to BurnOut, is it possible that EMDR could help on BurnOut as it does for PTSD? 🤔

  47. Can also change the words to make it relevant to more people e.g. organisation/ employer/ relationship/ narcissistic abuser

  48. This is only a piece of the puzzle that created chaos in community efforts and culture corruption from social dysfunction. Narcissistic efforts to control humanity with critical thinking, tolerate disrespect and degrading woman and children determined to decrease population control antiabortion and euthanasia, environmental contaminants saturated in food and water supplies that create health issues and family division, preying on vulnerable abused individuals conditioned to accept the unacceptable to be accepted, avoiding conflict , rejection, abandonment, insulting the good people, intelligence of the spiritual lifestyle that is organized and functional taught thru self knowledge found in the truth that the world doesn't teach and determined to destroy. God is God and we aren't God. He created the universe and our souls unique to exist in this generation and tell the next generation our knowledge of faith, wrong is wrong, right is right

  49. Dr. Geri Puleo spot on! I'm living this nightmare right now on top of CPTSD . I feel mentally bankrupt. Thank you these videos they reinforce my self confidence.

  50. Realizing you are not alone and there is a logic in a way how burnout develops is comforting. But is here anyone who successfully overcame burnout? Could you please share how to? I am 7 months out from really toxic work environment and feel like there is a long way ahead. I was an overachiever and now I don’t want to start anywhere again, there is no sign of my huge energy and motivation that I always used to have

  51. Also the frightening thing is that after a burnout, years of apathy and recover one starts the cycle all over again… symptoms must be tracked but it’s so difficult to listen to yourself

  52. Excellent and right on point in explaining this phenomenon. I reached a point where I couldn't think from the stress of the workload assigned to me that I was thinking "this feels like what soldiers describe as PTSD from combat experience". Now I know. Wondering if there are ways to address it mid-cycle with your manager prior to having to go through the entire cycle to.bottom and then through recovery. Great TED talk on this as my employer started telling me I just needed to work more efficiently, faster, better all the time loading me up with more. Always taught to be responsible in childhood, I would take on more until I am now rock bottom and looking at other employer's to switch. Thank you for this information. Timely and right on point with what is happening in reality.

  53. The ADA might allow for it, but try to get ADA accommodations at work and not suffer for it. "Lawsuits and litigation" don't help when your company has time to delay, and can afford to pay a legal staff while a person with PTSD has to pay for legal help out of pocket. And then they lay you off by eliminating your position or similar. Talk about residual burnout.

  54. But what if your "pre-existing" PTSD or trauma history (from childhood, etc) is causing your burn out?

    I bet we're more prone to burnout at a minimum…

  55. Gary Bradbury is right – mostly all companies and all work pile on -, mainly it is the LIFE ITSELF that IS REALLY THE KILLER.

  56. Edit: bfs account
    My god this what my mom is going through. She’s been a caregiver 24/7 365 days a year. I told her mom u did your time your son since 18 (31 now) is beyond help he needs to go to a home she has done over 10 years with my brother. Working way over her ihss. Hours has gone blind. It’s a tragedy. Now I have a son with same condition and am beyond depressed because I didn’t wanna live the same damned life. Sigh lord help me!

  57. My burnout (for at least a couple of years now with exactly all of the classic symptoms) is due to work overload that is due to poor leadership not engaged in resourcing my team and not leading improvements of new, inefficient systems introduced recently by the parent company who recently aquired our company. Management just doesn't seem to care. In that one out of the 100 times that they ask you when the project is going to be finished and if you can pull the dates in, they'll ask "What can I do to help you?" You tell them and they NEVER follow through.

  58. Workplace use this to harm their employees and send groups
    Of bullies after them for life
    This people call flying monkeys
    Or easy money makers

    I don't feel stress for some
    Reason but that is doesn't make u
    Feel like a robot

    when work
    Place trying to set stress on u
    Or trying to be a control freak

    Or they trying to give u one
    By doin the same thing
    Over and over again on u
    With different people on
    Or they will send fake customers
    To ask u stuff or come with Information what is given to them
    So the employee help the fake customer looking for a item that is not in the shop or they give them a item that is in the stores room
    just to give the
    Employee more work
    I can see the fake customers
    Just like those people who where send to or hacking in your phone
    Too get private information from your phone stolen from u pas
    To other criminals so they can create a false self made profile
    Against the person who worked
    For a company

    Work place managers or lazy
    And they love to play King and Queens with those people who
    They use like drones that cannot
    Think for themselves

    The street testing your brain
    How much u can you take while
    We all or humans and
    This criminals organisation think
    People or super humans or a robot
    While we not a robot
    They keep doing it because
    They can get away with it all
    But not if u see it people or
    Afraid to say no to the narcissistic
    Boss who think u don't know
    My new manger was sexsuel harassing me and the friend politics companyes in the street
    All or helping them even the
    People who they send after u
    After work they send by people who suppose to help u what call
    Job Coach they helping the workplace managers like they or
    The handicap who need special help now everything is backwards
    When u working with narcissist

    Since Alot of people don't know
    What it means

    I just find out about
    Post dramatic stress disorders
    Most people getting night mare

    I get not any of it I sleep with out
    Having Night mare

    I have more problems with pain
    In the brain like headache I get
    For no reason I like doing
    Everything but that doesn't make
    U a robot

    Because everything u do on
    Work u do at home too
    Just say no when it's is to much
    And you can flim your boss if he go in that direction because it is
    Not he's function to put u in a dangerous situation orther wise
    The workplace does not make sense they cannot get away with harassing u I don't care how high u or in rank u just a human

  59. People with autism
    They call robots while we not

    Robots we not missing puzzle
    Or broken we just people

    Who do stuff differently in life
    Everyone knows stress can kill
    You

    So u can create new ways
    That u don't feel it like seeing
    Everything u do for what it is

    Alot of people saying none
    Is helping u while they or
    Helping u only they got les
    Work but that doesn't mean
    U have to take all the work
    Because no one told u to do it
    People need to say no when
    It is to much for them

    Work place managers get away
    With type of stuff because they
    Themselves think their hire a robot
    While they never stay at the stuff
    U sign up for in the contract it say
    Nothing about give your employees a post dramatic stress disorder or shell shock

  60. From my experience burnout can be one layer of trauma contributing to C-PTSD, originating with attachment trauma in infancy/childhood.

    I have been struggling with PTSD symptoms since I burned out in college over 15 years ago.

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